Star Cottage Whitstable

Frequently Asked Questions

FAQs

Star Cottage

Arrival & Departure

What time is check-in and check-out?

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Check-in is from 4pm and check-out is by 10am. If you need an earlier check-in or a later check-out, please get in touch with Keepers Cottages and they will do their best to accommodate you around other bookings.

Where do we park?

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There is free parking on the roads outside and close to the cottage, with additional options on nearby streets. No permit is needed.

The Cottage

What is provided on arrival?

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We provide bed linen, towels, and a welcome supply of tea, coffee, and sugar to get you started.

Is there Wi-Fi?

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Yes, Star Cottage has fast, reliable Wi-Fi throughout the property — perfect for streaming, planning day trips, or staying connected during your stay.

Are cots and highchairs available?

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Yes, we have a travel cot and highchair available on request. Please mention this when booking through Keepers Cottages and we'll make sure everything is ready for your arrival.

Dogs & Pets

Is Star Cottage dog friendly?

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Absolutely — your four-legged companions are very welcome at Star Cottage for an additional £25 per dog. The fully enclosed garden is a safe and secure space for dogs to roam freely, and Whitstable has plenty of dog-friendly beaches, pubs, and cafés to explore.

How many dogs can we bring?

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We welcome up to two dogs per stay. If you have any questions about bringing your pets, please contact Keepers Cottages before booking.

Location

How far is the sea?

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The sea is no more than a 15 minute walk from the cottage — an easy stroll through the town. The harbour, beach, and coastal path are all within comfortable walking distance.

How do we get around without a car?

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Whitstable train station is a pleasant 15 minute walk from the cottage, with direct services to London Victoria and Canterbury. Local bus routes also connect to Canterbury and surrounding areas, making it easy to explore the region without a car.

Booking

What is the cancellation policy?

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Cancellations are handled through Keepers Cottages, who manage our bookings. Please refer to their terms and conditions at the time of booking for full details on cancellation and refund policies.

Still have a question? Please get in touch with Keepers Cottages who will be happy to help.